Terms of Use

Welcome to Tracker (“Tracker”, “Company”, “we”, “our”, or “us”). These Terms of Use (“Terms”) govern your access to and use of the Tracker website, mobile application, APIs, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Services immediately.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Services.

By using the Services, you represent and warrant that:

• You have the legal capacity to enter into these Terms.

• All information you provide is accurate and current.

• Your use of the Services complies with all applicable laws and regulations.

2. About Tracker

Tracker provides software solutions designed to help businesses analyze audience behavior across supported social media platforms.

Our Services may include:

• Audience analytics

• Engagement metrics

• Demographic insights

• AI-generated reports

• Data visualization

• Performance dashboards

• Mobile applications

• Web-based analytics tools

• API integrations

Tracker does not own or control third-party social media platforms and is not affiliated with them unless explicitly stated.

3. Account Registration

Certain features require creating an account.

When registering, you agree to:

• Provide accurate information.

• Keep your credentials secure.

• Maintain up-to-date account information.

• Accept responsibility for all activities performed through your account.

You are solely responsible for maintaining the confidentiality of your password.

If you suspect unauthorized access, you must notify us immediately.

4. Subscription Plans

Some Services are offered through paid subscriptions.

Subscriptions may include:

• Monthly plans

• Annual plans

• Enterprise agreements

• Free trials

Subscription pricing is displayed before purchase.

Unless cancelled, subscriptions automatically renew at the end of each billing cycle.

5. Payments

Payments are processed through authorized third-party payment providers.

By purchasing a subscription, you authorize us to charge your selected payment method.

Failure to process payment may result in suspension or termination of your account.

Taxes may apply depending on your jurisdiction.

6. Free Trial

We may offer free trial periods.

At the end of the trial, your subscription may automatically convert into a paid plan unless cancelled before the trial expires.

We reserve the right to modify or discontinue free trials at any time.

7. Acceptable Use

You agree to use the Services responsibly and lawfully.

You may not:

• Violate any applicable law.

• Attempt unauthorized access to our systems.

• Reverse engineer the software.

• Copy or distribute proprietary materials.

• Upload malicious software.

• Interfere with platform security.

• Scrape or harvest data beyond permitted limits.

• Circumvent rate limits or security controls.

• Use automated bots without authorization.

• Impersonate another person or organization.

Any misuse may result in immediate account suspension.

8. Third-Party Platforms

Tracker integrates with third-party services including social media platforms.

You acknowledge that:

• Third-party services have their own terms.

• Their availability may change without notice.

• We are not responsible for third-party outages or policy changes.

Your use of connected platforms is governed by their respective terms and privacy policies.

9. User Content

You retain ownership of any content or data you upload.

By using the Services, you grant Tracker a limited license to process, store, analyze, and display your submitted data solely for providing the Services.

We do not claim ownership of your content.

10. Intellectual Property

All intellectual property related to Tracker, including but not limited to:

• software,

• source code,

• designs,

• trademarks,

• graphics,

• logos,

• documentation,

• AI models,

• reports,

• website content,

remains the exclusive property of Tracker or its licensors.

Nothing in these Terms transfers ownership of intellectual property to you.

11. Software License

Subject to these Terms, Tracker grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services.

You may not:

• sell,

• sublicense,

• modify,

• reproduce,

• distribute,

• decompile,

• reverse engineer,

• or otherwise exploit any part of the Services without prior written permission.

12. Mobile Application

If you use the Tracker mobile application, you acknowledge that:

• The application is licensed, not sold.

• Updates may be installed automatically.

• Certain features require internet connectivity.

• Performance depends on your device and operating system.

App Store and Google Play may have additional terms governing downloads and purchases.

13. Service Availability

We strive to provide uninterrupted access but do not guarantee continuous availability.

The Services may occasionally become unavailable due to:

• maintenance,

• upgrades,

• infrastructure failures,

• network interruptions,

• force majeure events.

We may modify, suspend, or discontinue any feature at any time.

14. Analytics and AI

Tracker provides analytical insights generated using statistical models and artificial intelligence.

These insights are intended for informational purposes only.

We do not guarantee:

• prediction accuracy,

• business outcomes,

• marketing success,

• investment performance,

• audience growth.

Business decisions remain your sole responsibility.

15. Privacy

Your use of the Services is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, process, and protect personal information.

16. Data Accuracy

Analytics depend on information received from third-party platforms and user-provided data.

Tracker cannot guarantee that all displayed information is:

• complete,

• current,

• uninterrupted,

• error-free,

• accurate at all times.

You acknowledge that analytics may contain delays or estimation errors.

17. Suspension and Termination

We may suspend or terminate your account immediately if:

• you violate these Terms,

• payment cannot be processed,

• fraudulent activity is detected,

• security risks arise,

• required by law.

You may terminate your account at any time through your account settings.

Termination does not affect any outstanding payment obligations.

18. Disclaimer of Warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, Tracker disclaims all warranties, whether express or implied, including warranties of:

• merchantability,

• fitness for a particular purpose,

• non-infringement,

• uninterrupted availability,

• data accuracy.

We do not guarantee that the Services will meet every expectation or business objective.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Tracker shall not be liable for any:

• indirect damages,

• incidental damages,

• consequential damages,

• lost profits,

• loss of revenue,

• business interruption,

• data loss,

• reputational damage,

• loss of goodwill.

Our total aggregate liability arising from your use of the Services shall not exceed the amount you paid to Tracker during the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain liability limitations; in such cases, applicable law shall prevail.

20. Indemnification

You agree to defend, indemnify, and hold harmless Tracker, its affiliates, officers, employees, contractors, and partners from any claims, liabilities, damages, expenses, or legal fees arising from:

• your misuse of the Services,

• your violation of these Terms,

• infringement of third-party rights,

• unlawful activities conducted through your account.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in London, United Kingdom.

22. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we will update the “Last Updated” date and, where required by law, provide additional notice.

Continued use of the Services after updated Terms become effective constitutes acceptance of those changes.

23. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Tracker regarding the use of the Services.

25. Contact Information

If you have any questions regarding these Terms, please contact us:

Followers Unfollowers Tracker System LTD
221B Baker Street
London
United Kingdom

Email: hello@followersltd.com

Website: https://followersltd.com

Thank you for choosing Tracker.